I’m deceived. I was so looking forward to receiving my Vitamix and I’ve found out that this world famous blender has a dark side, and what really upsets me is that its Customer Service is giving sibylline and unclear answers.
What’s wrong with the Vitamix?
A few days ago before receiving my long desired blender I stumbled upon this Facebook thread talking about black specks inside the container, dangerous particles, teflon…and I started to look for more information via Google.
The message of the upset customers was clear: future buyers change your mind, do not to buy Vitamix or if you do, make sure to do a test with your machine in order to verify the presence of unknown particles inside the container.
How? Put some water inside your blender, turn it on and whizz for 30 seconds. Pour the water in a white bowl and look if you see something like this:
These are the particles I’ve found testing my Vitamix this morning, just after receiving it. I did this test 4 times, I even washed the container carefully but this scary amount of different sized dots didn’t decrease.
Vitamix assures it’s nothing dangerous that these black specks of polytetrafluoroethylene, the non-stick chemical more commonly known as Teflon, used since over 50 years, are harmless.
So according to them… there’s nothing to worry about: Teflon is chemically inert….
But am I supposed to eat Teflon and give it to my children and family? A new (even an old!) blender, is NOT supposed to produce tiny particles of polytetrafluoroethylene: or is it a new way to season food preparations?
It’s true, Vitamix proposes to change the container, but there’s no guarantee that the new container (at least not for the moment) won’t produce any black speck.
What did I do? Personally, I sent my Vitamix 5200 straight back to the seller.
Especially after reading that Edward Boyer, director of toxicology at the University of Massachusetts Medical School, said: “… (teflon) is probably better for you than eating a cheeseburger every meal.”
I do not eat cheeseburgers and I hoped to buy a Vitamix to improve my diet not to add polytetrafluoroethylene to it…
And is Mr Boyer’s an answer? Where are the documents proving that Vitamix conducted an internal analysis?
The good news is that, considering all the customers’ messages and requests Vitamix is now working on a new, shard-free model.
I’ve waited so long for a real high speed blender, I can wait a few more months. But honestly, the way they have dealt with this issue, not recalling the “problematic” models because (according to them) the flecks don’t pose any safety risks, was to me a big deception.
What do you think?
Vitamix USA has just sent me an email:
“I’m pleased to share with you that we have developed a new seal that is designed to address the issue raised by some customers. A lot of work went into designing and testing this new seal to ensure it meets our high quality, safety, and durability standards. The new seal has third-party NSF certification in the US; international certification is pending.We are happy to exchange your container with a new one with a new seal which has been designed to address the issue.”
I’ve been dealing with Wismer France (your official retailer) the whole day because of the black specks I’ve found in my brand new Vitamix 5200.
They sent me a message saying Vitamix USA assured the particles were not dangerous and that they were doing their best to resolve this issue but no new container/seal was ready at the moment.
Wiesmer proposed me to send me a new container, but they said they couldn’t assure me this would solve the problem…
Since they are your official retailer I trusted their words.
A blender is NOT supposed to produce tiny particles of polytetrafluoroethylene, even if they are harmless…
Just one hour ago, with deep regret , I sent back my Vitamix to Wismer asking them send me a message when a new “safe” model will be available on sale.
Now that I know that a new seal is ready and solve the specks’ issue, I’m even more disappointed… It’s not fair.
Why Wismer France was not informed? Considering they represent you here?